Shipping Policy

When Will My Order Arrive?

Delivery times vary depending on your shipping destination, the method selected at checkout, and the processing time for your order.

Please note that all delivery time frames are estimates. We do our best to ensure timely delivery, but delays can occur due to weather, carrier issues, or high-volume periods such as holidays.

Processing Time:

Depending on the product, it may take 4–10 business days to process your order before it ships. Once your order has shipped, tracking updates will provide estimated delivery details.

Shipping Time:

• Standard Shipping: 5-8 business days after processing

Holiday Shipping:

Please note that all delivery information is listed on each individual product page. Keep in mind that the last day to order for delivery by Christmas varies per product and assumes the standard shipping method at checkout.

General Shipping

• We are able to ship anywhere within Canada.
• Orders generally ship Monday through Friday.
• Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
• We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

International Shipping

We are not able to offer international shipping at this time.

Tracking

An email with tracking information will be sent to you once your order has shipped. Please note that some carriers ship without tracking information. You will not receive tracking information until the order is out for local delivery. Some products are shipped using carriers that utilize multiple carriers. Tracking information will indicate that a package has been handed off to a different carrier for last mile or local delivery. Please refer to the tracking information provided for your order for additional tracking information. During holidays, some carriers elect to not scan packages at shipping checkpoints until they are out for delivery. This may result in tracking information not showing on carrier tracking websites until closer to delivery.

Address Changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

Shipping Multiple Orders

Multiple orders placed on the same day cannot be combined and will ship separately.

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

Contact Customer Service

Our Customer Service team is available 7 days a week 8:30am-5pm EST, and can be contacted through the contact form linked here.